Legal
Privacy Policy
J. Avella Real Estate | Effective Date: January 1, 2026
Important Notice Regarding Text Messaging Data
J. Avella Real Estate ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, physical address, and payment information.
- Consent Records: Opt-in records and timestamps for all communication channels (SMS, email, etc.).
- Non-Personal Information: IP address, browser type, device information, and website usage patterns.
- Customer Communication: Records of inquiries, appointment details, preferences, and service history.
2. How We Use Your Information
We use collected data for providing and improving our services, processing transactions, and communicating about inquiries and appointments. We also use data to enhance website functionality, ensure security, and maintain records of your communication preferences and consent.
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders and important updates.
- Opt-In & Consent: You will only receive messages if you have explicitly opted in. We maintain timestamped records and comply with TCPA laws.
- Opt-Out: You can cancel SMS notifications at any time by replying "STOP". Requests are processed within 24 hours.
- Frequency: Message frequency varies based on your interactions. We do not send promotional content without specific consent.
- Support: Reply "HELP" for assistance or contact johnny@johnnyavella.ca.
- Carrier Info: Standard message and data rates may apply.
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information with:
- Service Providers: Third-party vendors assisting in our operations (payment processing, scheduling).
- Legal Compliance: If required by law or to protect our rights.
- Business Transfers: In case of mergers or acquisitions.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
5. Data Security
We implement encryption of sensitive data, secure access controls, and regular security assessments. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet is 100% secure.
6. Cookies & Tracking Technologies
We use cookies to analyze site traffic, remember preferences, and improve functionality. You may control cookies through your browser settings.
7. Your Rights & Choices
- Access, update, or delete your personal information
- Opt-out of marketing emails via "unsubscribe"
- Opt-out of SMS messages by replying "STOP"
- Request information on how we process your data